Frequently Asked Questions

How do I use the carpark?

You will receive a PIN Code on your booking confirmation email, and by SMS. This code needs to be entered into the Pin pad at the entry and exit of the carpark. Simply enter the code, and the barrier will go up.

Do I need to park in a special area?

You need to park in the area that you have booked, if could be the Long Stay area, Or the Valet Area etc, but apart from that there is no designated parking bay or specific area once in the carpark.

Can I change or edit my booking?

If you wish to change or edit your booking, then you can simply cancel your booking prior to 24hrs from the booked entry time, and then create a new one. You will receive a full refund ( less any non-refundable items ) If you have any special requirements then please contact the parking team on site for assistance.

Can I extend my booking once I have entered the in the car park?

No, but don’t worry, your code will still work when you leave, depending on how long extra you stay your credit card may be recharged with the additional fees, but you don’t need to change your booking and the additional charges will be the same as if you selected that time period when booking without penalty.

What happens if I exit the car park after the time I have booked to?

Your code will still work when you leave, even a long time after your booked period has ended. Depending on how long extra you stay your credit card may be recharged with the additional fees, but your code will still work at the exit.

Is it possible to cancel a booking and get a refund?

Yes, prior to 24hrs from your booked entry time you can cancel your booking by logining into your account, you will receive a full refund less any non refundable items.

What do I do if the barrier arm does not open when I arrive at the car park?

Check that you have entered your code correctly, including all 6 numbers. If the arm still does not raise then check you are trying to enter the correct area or zone, and that the booked period is valid. If the arm still does not raise then use the intercom to contact the onsite staff.

Why are some areas or products not able to be selected?

Parking zones and add on products are subject to availability, therefore something might not be selectable due to occupancy, or your duration of stay might be outside of the rules associated with that parking area.

How do I know if my booking has been accepted?

You will firstly see the confirmation page on the website, this confirms your booking is made. You will also then receive two emails, one with a tax Invoice / Receipt, and another with your booking confirmation and instructions for your visit. In addition you may also receive a text message on your mobile phone.

What do I do if the barrier arm does not open when I exit the car park?

Check that you have entered your code correctly, including all 6 numbers. If the arm still does not raise then check that the code you are entering is the correct code, and not one from a past booking. If the arm still does not raise then use the intercom to contact the onsite staff.

Where can I send my feedback?

Your feedback is appreciated, we strive to provide great service and your feedback helps us ensure that service is a good as possible, so please email feedback to parking@pnairport.co.nz

What do I need to bring with me to the car park?

To use the carpark, you just need your Pin code, so please either bring your booking confirmation, or you can refer to the Text message which also has the Pin code on it.

What carpark areas can I book?

Currently online booking is available for the Long Stay and Valet areas only.

I’ve forgotten my PIN code, what do I do now?

Please check your text message, or email for the booking confirmation. Or if you are still stuck, please contact the Valet desk and they will assist you.

How can I obtain a copy of my receipt?

You can login to the booking system and check your past and present bookings, each booking you make is listed and includes a copy of the Tax Invoice / Receipt, and the Booking Confirmation

Do I have to pay a booking fee?

Yes, each booking has a small fee, this is to cover the cost of the electronic transaction. It is included in the total you pay.

What if the car park is full when I arrive?

Your booking will still be allowed to enter, the system has been programmed to ensure you can still use the carpark.

What do I do if the PIN doesn’t open the barrier?

Check that you have entered your code correctly, including all 6 numbers. If the arm still does not raise then check that the code you are entering is the correct code, and not one from a past booking. If the arm still does not raise then use the intercom to contact the onsite staff.

How many times can I Enter and Exit the carpark for one booking?

Each booking is for a single use of the carpark, therefore you can only enter, and exit once per booking. Once you use your code to enter, it will not allow you to enter again.

Can I enter the car park earlier than my booked entry time?

Your code will work for a few minutes prior to your booked entry time. So if you arrive slightly early it will let you in, however this is only a few minutes so please make sure you book an earlier entry time if you think you will arrive earlier to avoid being held up at the barrier.

How do I know my details are secure?

We only hold basic information, only the information we need to operate the system efficiently, no credit card data is held at all. The booking site is SSL certified and for more information on privacy please refer to our privacy policy.

Do I get a designated Parking bay?

No, you can park in any bay in the correct area, as per your booking. The booking does not allocate any particular space to you.

What shall I do if I don’t receive an Email confirmation?

Please check your Junk box, and please check your email address is correct by selecting the “my account” option on the top toolbar. By selecting “my bookings” you can also bring up the booking confirmation and receipt for your booking.

What payment methods can I use to book online?

You can pay using any major credit card via our Payment Express payment page. Union Pay is not available for this service .